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ICICI Bank Customer Service
ICICI Bank Customer Service
ICICI Bank was established in 1955 has 5,288 branches across India with 97,354 employees, all of whom strive to give customers the best banking experience. ICICI Bank customer service works 24×7 to resolve customer queries and banking-related issues. Listed below are the customer service numbers of different sectors-
Private Banking – 1860 120 7777
Wealth or Private Banking – 1800 103 8181
Business, Corporate or Retail Institutional Banking – 1860 120 6699
City-wise contact numbers for ICICI Bank:
Alternate Number for ICICI personal loan customer care according to cities
CITIES
CUSTOMER SERVICE NUMBER
Alternate Number for ICICI Bank Business/Corporate loan according to cities
City:
Customer Service Number:
ICICI Bank Branch Address in Bangalore
Listed below are the ICICI Bank Branch addresses in Bangalore.
1.
M G Road, Bangalore
Bank
ICICI Bank
2.
3rd Block Jayanagar, Bangalore
Bank
ICICI Bank
3.
Ulsoor, Bangalore
Bank
ICICI Bank
4.
Cantonment, Bangalore
Bank
ICICI Bank
5.
Vittal Mallya Road, Bangalore
Bank
ICICI Bank
6.
5th Block Jayanagar, Bangalore
Bank
ICICI Bank
7.
AECS Layout, Bangalore
Bank
ICICI Bank
8.
B Narayanapura
Bank
ICICI Bank
9.
Bangalore
Bank
ICICI Bank
10.
Bangalore Avenue Road
Bank
ICICI Bank
11.
Bangalore Begur Main Road
Bank
ICICI Bank
12.
Bangalore BTM 2nd Stage
Bank
ICICI Bank
13.
Bangalore Chamarajpet
Bank
ICICI Bank
14.
Bangalore Cox Town
Bank
ICICI Bank
15.
Bangalore Cunningham Road Karnataka
Bank
ICICI Bank
16.
Bangalore Electronic City
Bank
ICICI Bank
17.
Bangalore Hosur Road
Bank
ICICI Bank
18.
Bangalore HRBR Layout
Bank
ICICI Bank
19.
Bangalore HSR Layout
Bank
ICICI Bank
20.
Indira Nagar, Bangalore
Bank
ICICI Bank
21.
Abbigere, Bangalore
Bank
ICICI Bank
22.
Akshay Nagar, Bangalore
Bank
ICICI Bank
23.
Annapoorneshwarai, Bangalore
Bank
ICICI Bank
24.
Attibele, Bangalore
Bank
ICICI Bank
25.
Banashankari 2nd Stage, Bangalore
Bank
ICICI Bank
26.
Brigade IRV, Bangalore
Bank
ICICI Bank
27.
Epip Industrial Area, Bangalore
Bank
ICICI Bank
28.
Hoodi Circle, Bangalore
Bank
ICICI Bank
29.
Infosys Sez, Bangalore
Bank
ICICI Bank
30.
Jayanagar 4th Block, Bangalore
Bank
ICICI Bank
31.
JP Nagar, Bangalore
Bank
ICICI Bank
32.
Bangalore KG
Bank
ICICI Bank
How to contact ICICI Bank care via phone call?
You can reach out to ICICI Bank at 1860 120 7777/1800 103 8181/1860 120 6699 for all your queries or to make a request for loan service.
Step 1 – Dial1860 120 7777/1800 103 8181/1860 120 6699
Step 2 – Select the preferred language
Step 3 – ICICI Bank will connect you to your customer care agent
How to contact ICICI Bank customer care via E-mail?
You can reach out to ICICI Bank atCustomer.care@icicibank.com to register your complaint, post queries or make loan service requests.
How to contact Fincity?
You can reach Fincity at 080 4718 8001 or email us at info@fincity.com.
ICICI Bank branch office timings
You can contact ICICI Bank branch between Monday to Saturday – 9:30 a.m. to 3.00 p.m.
Reporting lost ICICI Credit or Debit card
In case you lose your ICICI Credit or Debit Card, you can report the loss to ICICI Bank by:
ICICI Contact details
Toll free number:
ICICI Service Timings
Escalation matrix
An escalation matrix is a process of notifying the different management levels for various types of issues. The different levels of the escalation matrix are:
Type 1:
Level 1 – Customer Service Support
If a customer wants to register a complaint, he/she contacts the concerned bank’s customer service via – phone, email or a live-chat. The bank generates a ticket for generating the complaint and a TAT (Turn-Around-Time) to resolve the issue. The issue gets escalated to the next level of management if the complaint does not get resolved by the customer service support.
Level 2 – Branch Manager
If the registered complaint does not get resolved within the expected time frame or, if the customer is not satisfied with the settlement of the issue, he/she can escalate the complaint to the bank’s branch manager. In order to resolve the issue, the branch manager coordinated with the customer service support.
Level 3 – Bank Regional Head (oversees the respective Bank Branch)
The customer can escalate the issue to the Bank Regional Head if the branch manager cannot resolve the issues by 8 working days. In some cases, a customer can directly reach out to the regional branch head if the customer service support is unable to resolve the issue. In case, the customer encounters certain issues from the customer service support like – rude behavior or being forced to register for a loan, the customer can escalate the issue with the regional head.
Level 4 – Grievance Redressal Officer (GRO) – Zonal officer
The zonal officers address all the banking concerns or grievances and they are the first level of Grievance Redressal Officer (GRO).
There are four zonal offices across India:
There are 19 regional offices located in the following cities:
Level 5 – Head office of GRO – Chief Grievance Redressal Officer (CGRO)
The next level of the escalation process is the CGRO – Chief Grievance Redressal Officer. If the Grievance Redressal Officer (GRO) cannot resolve the issue to the customer’s satisfaction, the customer can escalate the issue to the Chief Grievance Redressal Officer (CGRO). The Chief Grievance Redressal Officer takes maximum of 3 working days to resolve the issue.
Level 6 – Internal Ombudsman (IO)
The Internal Ombudsman is the final step in the escalation matrix where the IO resolves the customer’s issue within 16 working days. They are the senior officials appointed by the RBI (Reserve Bank of India). They are responsible for protecting the rights of the public within the administrative jurisdiction and to execute them rightly. They are also responsible for ‘General surveillance of the functioning of the government’ and any unresolved banking related issues or complaints.
Type 2 ICICI Bank
ICICI bank provides 3 escalations levels of grievance redressal process. They are:
Level 1 – Customer Service
If you want to register a complaint or have any queries, you can reach out to the ICICI Bank customer service or by writing to them, elaborating your concerns.
Level 2 – Nodal officer
If you are not satisfied or the customer service fails to resolve your issue, you can reach out or write directly to Mr. Subhendu Tripathy, the Head of Phone Banking Services. You can do it by downloading the form from ICICI Bank’s official website and the Nodal officer will try to resolve the issue within 4 working days.
Level 3 – The Principal Nodal Officer
If the Nodal officer cannot resolve the issue to your satisfactory level, you can reach out to the Principal Nodal Officer through same process. The Principal Nodal Officer typically takes 4 working days to resolve the issue. For ICICI Bank you write to Mr. Vinay M More or else to the business heads. You can contact the following contacts to resolve your issues:
Head of North Zone
Mr. Atul Arora (NCR)
General Manager
Telephone No:
Email:
Mr. Raghav Singhal (Rest of West)
General Manager
Telephone No:
Email:
Head of South Zone
Mr. Viral Rupani
General Manager
Telephone No:
Email:
Mr. Sidharatha Mishra
Joint General Manager
Telephone No:
Email:
Head of Credit Cards & Personal Loans
Mr. S. Roy
General Manager, Head Credit Cards and Personal Loans
Telephone No:
Email:
FAQs
1.
What is the toll-free number of ICICI Bank Customer service?
To connect to ICICI Bank Customer service dial:
2.
What are the service timings and work hours of ICICI Bank?
The service timings for ICICI bank are-
3.
What is the toll-free number for ICICI Bank Bangalore branches?
Dial 08033667777 to reach your nearest ICICI branch in Bangalore.
4.
What to do if I lose my ICICI Credit or Debit card?
Step 1: Call this number – 08033667777 (Bangalore) or scroll up to see your number based on which city you’re in.
Step 2: Give the operator the necessary details like your name and specific details provided at the time of registration.
You can also Hotlist/block your credit or debit card via NetBanking or MobileBanking app online.
You can also reach ICICI Customer care through the Android or iOS app.
5.
How to get the ICICI Bank IFSC code of my branch?
Step 1: Visit the official ICICI Bank website.
Step 2: Go to IFSC Code tab.
Step 3: Select your branch, search by area or locality. Your bank branch can be found on your welcome letter.
Step 4: Get your IFSC Code.
6.
What is the ICICI Bank customer service email address?
You can reach out to HDFC customer service at Customer.care@icicibank.com
7.
How to get my ICICI Branch Code?
Your ICICI Branch Code is the last 6-digit if your branch IFSC Code.
8.
How to get my MICR Code?
To get your MICR Code online visit the official ICICI official website or it is also available on your cheque leaflet. The 9-digit set of numbers in the center, on the bottom of the cheque leaf is the MICR Code
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