ICICI Bank Customer Service

ICICI Bank was established in 1955 has 5,288 branches across India with 97,354 employees, all of whom strive to give customers the best banking experience. ICICI Bank customer service works 24×7 to resolve customer queries and banking-related issues.  Listed below are the customer service numbers of different sectors-

  • Private Banking – 1860 120 7777
  • Wealth or Private Banking – 1800 103 8181
  • Business, Corporate or Retail Institutional Banking – 1860 120 6699

City-wise contact numbers for ICICI Bank:

Assam9864 667 777
Ahmedabad7933 667 777
Andhra Pradesh7306 667 777
Bihar8102 667 777
Bangalore8033 667 777
Bhopal7553 366 777
Bhubaneswar6743 366 777
Chhattisgarh9098 667 777
Goa9021 667 777
Chandigarh1723 366 777
Gujarat8000 667 777
Chennai4433 667 777
Haryana9017 667 777
Dehradun1353 366 777
Himachal Pradesh9817 667 777
Delhi1133 667 777
Jammu & Kashmir9018 667 777
Ernakulam4843 366 777
Jharkhand8102 667 777
Gurgaon1243 366 777
Karnataka8088 667 777
Hyderabad4033 667 777
Kerala9020 667 777
Jaipur1413 366 777
Madhya Pradesh9098 667 777
Kolkata3333 667 777
Maharashtra9021 667 777
Lucknow5223 366 777
Orissa9692 667 777
Mumbai2233 667 777
Punjab7307 667 777
Panaji8323 366 777
Rajasthan7877 667 777
Patna6123 366 777
Tamil Nadu7305 667 777
Raipur7713 366 777
Telangana7306 667 777
Ranchi6513 344 339
Uttar Pradesh8081 667 777
Shimla1773 366 777
Uttarakhand8081 667 777
West Bengal8101 667 777

Alternate Number for ICICI personal loan customer care according to cities

CITIESCUSTOMER SERVICE NUMBER
Chennai044 33667 777
Kolkata033 33667 777
Mumbai022 33667 777
Delhi011 33667 777
Domestic Customers Travelling Overseas+91-40-7140 3333

Alternate Number for ICICI Bank Business/Corporate loan according to cities

City:Customer Service Number:
Chennai04433 446 699
Kolkata03333 446 699
Mumbai02233 446 699
Delhi01133 446 699
Domestic Customers Travelling Overseas+91-22-3344 6699

ICICI Bank Branch Address in Bangalore

Listed below are the ICICI Bank Branch addresses in Bangalore.

  1. M G Road, Bangalore
BankICICI Bank
BranchM.G. Road, Bangalore
IFSC CodeICIC0000002
MICR Code
Address#1, Shobha Pearl, Commissariat Road, Off M G Road, Ground Floor, Bangalore, Karnataka, PIN 560025
Email IDCustomer.care@icicibank.com
Branch Code
  1. 3rd Block Jayanagar, Bangalore
BankICICI Bank
Branch3rd Block, Jayanagar
IFSC CodeICIC0000053
MICR Code
Address#80-7, Elephant Rock Road, #3rd Block, Jayanagar, Bangalore, PIN –
Email IDCustomer.care@icicibank.com
Branch Code
  1. Ulsoor, Bangalore
BankICICI Bank
BranchUlsoor, Bangalore
IFSC CodeICIC0003904
MICR Code560229122
Address#33/1, Ulsoor Road, Bangalore Urban, Karnataka, PIN – 560042
Email IDCustomer.care@icicibank.com
Branch Code003904
  1. Cantonment, Bangalore
BankICICI Bank
BranchCantonment, Bangalore
IFSC CodeICIC0006252
MICR Code560229011
Address#91/1, Infantry Road, Bangalore, PIN – 560001
Email IDCustomer.care@icicibank.com
Branch Code006252
  1. Vittal Mallya Road, Bangalore
BankICICI Bank
BranchVittal Mallya Road, Bangalore
IFSC CodeICIC0001663
MICR Code560229048
Address#17/1, Khata, Dae #61, Vittal Mallya Road, Civil Station, Bangalore, Karnataka, PIN – 560001
Email IDCustomer.care@icicibank.com
Branch Code001663
  1. 5th Block Jayanagar, Bangalore
BankICICI Bank
Branch5th Block Jayanagar, Bangalore
IFSC CodeICIC0001666
MICR Code560229045
Address#318, #9th Main Road, Jaya Nagar #5th Block, Bangalore-, PIN – 560041
Email IDCustomer.care@icicibank.com
Branch Code001666
  1.  AECS Layout, Bangalore
BankICICI Bank
BranchAECS Layout, Bangalore
IFSC CodeICIC0003952
MICR Code560229139
AddressNo. #741 – A #12th Main Road, Aecs Layout, B – Block, Singasandra, Bangalore, Karnataka – 560037
Email IDCustomer.care@icicibank.com
Branch Code003952
  1. B Narayanapura
BankICICI Bank
BranchB Narayanapura, Banaglore
IFSC CodeICIC0004284
MICR Code560229140
Address#186, #26, #26a, Mahadevpura B Narayanapura, K R Puram Hobli Bengaluru, PIN – 560048
Email IDCustomer.care@icicibank.com
Branch Code004284
  1. Bangalore
BankICICI Bank
BranchBangalore
IFSC CodeICIC0001008
MICR Code560229037
AddressNo. #87, #1st Block, #1st Cross, Koramangala, Bangalore- 560034
Email IDCustomer.care@icicibank.com
Branch Code001008
  1. Bangalore Avenue Road
BankICICI Bank
BranchBangalore Avenue Road
IFSC CodeICIC0000359
MICR Code560229026
AddressNo. #11, #1st Cross, K.G. Road Extension, Opp. Menaka Theatre, Bangalore, PIN – 560009
Email IDCustomer.care@icicibank.com
Branch Code000359
  1. Bangalore Begur Main Road
BankICICI Bank
BranchBangalore Begur Main Road
IFSC CodeICIC0004107
MICR Code560229135
Address#35 Begur Main Road, #10th Honga Sandra, Bangalore, Karnataka, PIN – 560068
Email IDCustomer.care@icicibank.com
Branch Code004107
  1. Bangalore BTM 2nd Stage
BankICICI Bank
BranchBangalore BTM 2nd Stage
IFSC CodeICIC0000297
MICR Code560229020
AddressNo. #953, #16th Main, BTM #2nd Stage, Bangalore, PIN – 560076
Email IDCustomer.care@icicibank.com  
Branch Code000297
  1. Bangalore Chamarajpet
BankICICI Bank
BranchBangalore Chamarajpet
IFSC CodeICIC0006254
MICR Code560229009
Address#132, Bull Temple Road, Chamarajpet, Bangalore, PIN – 560018
Email IDCustomer.care@icicibank.com
Branch Code006254
  1. Bangalore Cox Town
BankICICI Bank
BranchBangalore Cox Town
IFSC CodeICIC0000252
MICR Code560229017
AddressNo. #6, Balaji Layout, Wheeler Road Extension, Cox Town, Bangalore, PIN – 560084
Email IDCustomer.care@icicibank.com
Branch Code000252
  1. Bangalore Cunningham Road Karnataka
BankICICI Bank
BranchBangalore Cunningham Road Karnataka
IFSC CodeICIC0001421
MICR Code560229051
Address#60, S.R.T Road, #11A, #22, Cunningham Road, Bangalore, PIN – 560042
Email IDCustomer.care@icicibank.com
Branch Code001421
  1. Bangalore Electronic City
BankICICI Bank
BranchBangalore Electronic City
IFSC CodeICIC0000360
MICR Code560229025
Address#No 7(P)E City Phase I, Near to E-City Industrial, Township Authority, Bangalore, PIN – 560100
Email IDCustomer.care@icicibank.com
Branch Code000360
  1. Bangalore Hosur Road
 BankICICI Bank
BranchBangalore Hosur Road
IFSC CodeICIC0000583
MICR Code560229029
AddressMytree Centre, #4, #10 Ground Floor, Hosur Road, Bommanahalli, Next to Oxford College of Engineering, Bangalore, Karnataka, PIN – 560068
Email IDCustomer.care@icicibank.com
Branch Code000583
  1. Bangalore HRBR Layout
BankICICI Bank
BranchBangalore HRBR Layout
IFSC CodeICIC0000298
MICR Code560229021
Address#4M-417, 80 Feet Road, HRBR 3rd Block, Kalyana Nagar, Kammanhalli, Bangalore, PIN – 560 043
Email IDCustomer.care@icicibank.com
Branch Code000298
  1. Bangalore HSR Layout
BankICICI Bank
BranchBangalore HSR Layout
IFSC CodeICIC0000357
MICR Code560229024
AddressNo.#76, #1, #27th Main, HSR Layout, Sector #1, Bengaluru, PIN – 560102
Email IDCustomer.care@icicibank.com
Branch Code000357
  1. Indira Nagar, Bangalore
BankICICI Bank
BranchIndira Nagar, Bangalore
IFSC CodeICIC0000169
MICR Code560229013
AddressSalarpuria House, #496, CMH Road, Indira Nagar, Bangalore, PIN – 560038
Email IDCustomer.care@icicibank.com
Branch Code000169
  1. Abbigere, Bangalore
BankICICI Bank
BranchAbbigere, Bangalore
IFSC CodeICIC0007364
MICR Code
AddressNo.#19, Sunag Complex Wimac Circle, KG Halli Jalahalli, West Bangalore, PIN – 560015
Email IDCustomer.care@icicibank.com
Branch Code007364
  1. Akshay Nagar, Bangalore
BankICICI Bank
BranchAkshay Nagar, Bangalore
IFSC CodeICIC0007281
MICR Code560229167
AddressAbove Star Market Site No. #5, #6 & #7 Survey #10, Yelenahalli Main Road, Akshay Nagar, Bangalore, PIN – 560076
Email IDCustomer.care@icicibank.com
Branch Code007281
  1. Annapoorneshwarai, Bangalore
BankICICI Bank
BranchAnnapoorneshwarai, Bangalore
IFSC CodeICIC0003157
MICR Code560229129
Address#113, #2 Main Road, Annapoorneshwari Nagar, Bangalore, PIN – 560091
Email IDCustomer.care@icicibank.com
Branch Code003157
  1. Attibele, Bangalore
BankICICI Bank
BranchAttibele, Bangalore
IFSC CodeICIC0004388
MICR Code560229144
AddressSlv Plaza Bhuvaneshnagar Anekal Main Road Attibele, Bangalore, PIN – 562107
Email IDCustomer.care@icicibank.com
Branch Code004388
  1. Banashankari 2nd Stage, Bangalore
BankICICI Bank
BranchBanashankari 2nd Stage
IFSC CodeICIC0002337
MICR Code560229073
AddressNo.#942, #21 Main Road, Banashankari 2nd Stage, Bangalore, PIN – 560070
Email IDCustomer.care@icicibank.com
Branch Code002337
  1. Brigade IRV, Bangalore
BankICICI Bank
BranchBrigade IRV
IFSC CodeICIC0007365
MICR Code560229169
AddressBrigade Irv #9th #10th Floors Nallurhalli Regus Whitefield District, Bangalore, PIN – 560066
Email IDCustomer.care@icicibank.com
Branch Code007365
  1. Epip Industrial Area, Bangalore
BankICICI Bank
BranchEpip Industrial Area
IFSC CodeICIC0007202
MICR Code560229146
Address#120A, EPIP Industrial Area, Bengaluru, Karnataka, PIN – 560066
Email IDCustomer.care@icicibank.com
Branch Code007202
  1. Hoodi Circle, Bangalore
BankICICI Bank
BranchHoodi Circle
IFSC CodeICIC0004413
MICR Code560229149
AddressNo.#402 Hoodi Circle Whitefield Road, Bangalore, PIN – 560066
Email IDCustomer.care@icicibank.com
Branch Code004413
  1. Infosys Sez, Bangalore
BankICICI Bank
BranchInfosys SEZ
IFSC CodeICIC0007680
MICR Code560229177
AddressInfosys Ltd-sez Developer, Building No. #2, Ground Floor, Electronic City Bangalore, PIN – 560100
Email IDCustomer.care@icicibank.com
Branch Code007680
  1. Jayanagar 4th Block, Bangalore
BankICICI Bank
BranchJayanagar 4th Block
IFSC CodeICIC0007231
MICR Code560229166
AddressNo.#20, Manandi Ashana, 10th Main, 4th Block, Jayanagar La Casa, Bangalore, PIN – 560011
Email IDCustomer.care@icicibank.com
Branch Code007231
  1. JP Nagar, Bangalore
BankICICI Bank
BranchJP Nagar
IFSC CodeICIC0003441
MICR Code395485012
AddressNo.c #9, Dorasanipalya, Opp to Kalyani Magnum Tech Park, Jp Nagar #4th Phase, Bangalore, PIN – 560076
Email IDCustomer.care@icicibank.com
Branch Code003441
  1. Bangalore KG
BankICICI Bank
BranchBangalore KG
IFSC CodeICIC0006560
MICR Code332229003
Address#11, Resham Mahal, #2nd Cross, K.G. Road, Bangalore, PIN – 560009.
Email IDCustomer.care@icicibank.com
Branch Code006560

How to contact ICICI Bank care via phone call?

You can reach out to ICICI Bank at 1860 120 7777/1800 103 8181/1860 120 6699 for all your queries or to make a request for loan service.

Step 1 – Dial1860 120 7777/1800 103 8181/1860 120 6699

Step 2 – Select the preferred language

Step 3 – ICICI Bank will connect you to your customer care agent

How to contact ICICI Bank customer care via E-mail?

You can reach out to ICICI Bank atCustomer.care@icicibank.com to register your complaint, post queries or make loan service requests.

How to contact Fincity?

You can reach Fincity at 080 4718 8001 or email us at info@fincity.com.

ICICI Bank branch office timings

You can contact ICICI Bank branch between Monday to Saturday – 9:30 a.m. to 3.00 p.m.

Reporting lost ICICI Credit or Debit card

In case you lose your ICICI Credit or Debit Card, you can report the loss to ICICI Bank by:

  • Vist your nearest ICICI Bank customer service center and hotlist/block your Credit or Debit card
  • Hotlist or block your Credit or Debit card via Netbanking
  • Call the customer Service center and report about the lost to get your card blocked on your behalf
  • Hotlist or block your card via ICICI iMobile app
  • Visit you nearest police station and report the loss

ICICI Contact details

Toll free number:

  • Private Banking – 1860 120 7777
  • Wealth or Private Banking – 1800 103 8181
  • Business, Corporate or Retail Institutional Banking – 1860 120 6699

ICICI Service Timings

  • Monday to Saturday – 9:30 a.m. to 3.00 p.m.
  • ICICI Bank remains closed on every 2nd and 4th Saturdays, Sundays and Bank Holidays

Escalation matrix

An escalation matrix is a process of notifying the different management levels for various types of issues. The different levels of the escalation matrix are:

Type 1:

Level 1 – Customer Service Support

If a customer wants to register a complaint, he/she contacts the concerned bank’s customer service via – phone, email or a live-chat. The bank generates a ticket for generating the complaint and a TAT (Turn-Around-Time) to resolve the issue. The issue gets escalated to the next level of management if the complaint does not get resolved by the customer service support.

Level 2 – Branch Manager

If the registered complaint does not get resolved within the expected time frame or, if the customer is not satisfied with the settlement of the issue, he/she can escalate the complaint to the bank’s branch manager. In order to resolve the issue, the branch manager coordinated with the customer service support.

Level 3 – Bank Regional Head (oversees the respective Bank Branch)

The customer can escalate the issue to the Bank Regional Head if the branch manager cannot resolve the issues by 8 working days. In some cases, a customer can directly reach out to the regional branch head if the customer service support is unable to resolve the issue. In case, the customer encounters certain issues from the customer service support like – rude behavior or being forced to register for a loan, the customer can escalate the issue with the regional head.

Level 4 – Grievance Redressal Officer (GRO) – Zonal officer

The zonal officers address all the banking concerns or grievances and they are the first level of Grievance Redressal Officer (GRO).

There are four zonal offices across India:

  1. Delhi
  2. Kolkata
  3. Mumbai
  4. Chennai

There are 19 regional offices located in the following cities:

  1. Ahmedabad
  2. Bhopal
  3. Bhuwaneshwar
  4. Bangalore
  5. Chennai
  6. Chandigarh
  7. Delhi
  8. Guwahati
  9. Hyderabad
  10. Jaipur
  11. Jammu
  12. Kochi
  13. Kolkata
  14. Kanpur
  15. Lucknow
  16. Mumbai
  17. Nagpur
  18. Patna
  19. Thiruvananthapuram

Level 5 – Head office of GRO – Chief Grievance Redressal Officer (CGRO)

The next level of the escalation process is the CGRO – Chief Grievance Redressal Officer. If the Grievance Redressal Officer (GRO) cannot resolve the issue to the customer’s satisfaction, the customer can escalate the issue to the Chief Grievance Redressal Officer (CGRO). The Chief Grievance Redressal Officer takes maximum of 3 working days to resolve the issue.

Level 6 – Internal Ombudsman (IO)

The Internal Ombudsman is the final step in the escalation matrix where the IO resolves the customer’s issue within 16 working days. They are the senior officials appointed by the RBI (Reserve Bank of India). They are responsible for protecting the rights of the public within the administrative jurisdiction and to execute them rightly. They are also responsible for ‘General surveillance of the functioning of the government’ and any unresolved banking related issues or complaints.

Type 2 ICICI Bank

ICICI bank provides 3 escalations levels of grievance redressal process. They are:

Level 1 – Customer Service

If you want to register a complaint or have any queries, you can reach out to the ICICI Bank customer service or by writing to them, elaborating your concerns.

Level 2 – Nodal officer

If you are not satisfied or the customer service fails to resolve your issue, you can reach out or write directly to Mr. Subhendu Tripathy, the Head of Phone Banking Services. You can do it by downloading the form from ICICI Bank’s official website and the Nodal officer will try to resolve the issue within 4 working days.

Level 3 – The Principal Nodal Officer

If the Nodal officer cannot resolve the issue to your satisfactory level, you can reach out to the Principal Nodal Officer through same process. The Principal Nodal Officer typically takes 4 working days to resolve the issue. For ICICI Bank you write to Mr. Vinay M More or else to the business heads. You can contact the following contacts to resolve your issues:
Head of North Zone

Mr. Atul Arora (NCR)

General Manager

Telephone: 011-33551230

Email: headnorthzone@icicibank.com

Mr. Vishal Batra (Rest of North)

Joint General Manager

Telephone: 011-33551230

Email: headnorthzone@icicibank.com

Head of West Zone

Mr. Bharat Sharma (Greater Mumbai)

General Manager

Telephone No: 022-33551230

Email: headwestzone@icicibank.com

Mr. Raghav Singhal (Rest of West)

General Manager

Telephone: 022-33551230

Email address: headwestzone@icicibank.com


Head of South Zone

Mr. Viral Rupani

General Manager

Telephone: 080-33551230

Email: headsouthzone@icicibank.com

Mr. Sidharatha Mishra

Joint General Manager

Telephone: 040-33551230

Email: headeastzone@icicibank.com

Head of Credit Cards & Personal Loans

Mr. S. Roy

General Manager, Head Credit Cards and Personal Loans

Telephone: 022-39337932

Email: headpersonalloans@icicibank.com

FAQs

  1. What is the toll-free number of ICICI Bank Customer service?

To connect to ICICI Bank Customer service dial:

  • Private Banking – 1860 120 7777
  • Wealth or Private Banking – 1800 103 8181
  • Business, Corporate or Retail Institutional Banking – 1860 120 6699
  1. What are the service timings and work hours of ICICI Bank?

The service timings for ICICI bank are-

  • Monday to Saturday – 9:30 A.M. to 3.00 P.M.
  • ICICI Bank remains closed on every 2nd and 4th Saturday and Sunday of the month – and closed on Bank Holidays
  1. What is the toll-free number for ICICI Bank Bangalore branches?

Dial 08033667777 to reach your nearest ICICI branch in Bangalore.

  1. What to do if I lose my ICICI Credit or Debit card?

Step 1: Call this number – 08033667777 (Bangalore) or scroll up to see your number based on which city you’re in.

Step 2: Give the operator the necessary details like your name and specific details provided at the time of registration.

Step 3: The operator will authenticate your account and block the card from being misused, the operator will then discharge your new credit or debit card to your registered address.

You can also Hotlist/block your credit or debit card via NetBanking or MobileBanking app online.

You can also reach ICICI Customer care through the Android or iOS app.

  1. How to get the ICICI Bank IFSC code of my branch?

Step 1: Visit the official ICICI Bank website.

Step 2: Go to IFSC Code tab.

Step 3: Select your branch, search by area or locality. Your bank branch can be found on your welcome letter.

Step 4: Get your IFSC Code.

  1. What is the ICICI Bank customer service email address?

You can reach out to HDFC customer service at Customer.care@icicibank.com

  1. How to get my ICICI Branch Code?

Your ICICI Branch Code is the last 6-digit if your branch IFSC Code.

  1. How to get my MICR Code?

To get your MICR Code online visit the official ICICI official website or it is also available on your cheque leaflet. The 9-digit set of numbers in the center, on the bottom of the cheque leaf is the MICR Code

+91

I hereby declare that I have read the consent. and I appoint and allow FINCITY to access my credit information from Credit Information Companies in order to understand my creditworthiness and thereinafter provide personalized values that would help them generate the Credit Information Report, Credit Score, and Credit Analysis. I/We hereby authorize FINCITY & its affiliates including banking partners to call or SMS and/or WhatsApp with reference to my application or in relation to any of FINCITY products, notwithstanding anything to the contrary that may be contained anywhere, including any registration for DNC/ NDNC.

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